Frequently Asked Questions

Everything you need to know about transforming your home with DUSK.

How long does shipping take for furniture and bedding?

Standard shipping typically takes 3-5 business days. For larger furniture items, our white-glove delivery service will contact you within 48 hours to schedule a convenient delivery window.

What is your return policy?

We offer a 30-day trial period on all bedding and textiles. Furniture items can be returned within 14 days of delivery, provided they are in their original packaging and unassembled.

Do your products come with a warranty?

Yes, all DUSK furniture pieces include a 2-year manufacturer's warranty covering structural defects, while our premium mattresses come with a 10-year limited warranty.

How do I care for my DUSK linens?

To maintain the quality of our high-thread-count linens, we recommend machine washing on a cool, gentle cycle and tumble drying on low heat. Avoid using bleach or harsh chemicals.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger purchases.

Can I track my order status?

Once your order has dispatched, you will receive a confirmation email containing a tracking link. You can also view your order progress by logging into your DUSK account dashboard.